The product is decent but God forbid should a problem develop with your unit, JBL service will drive you crazy. I would also advise fellow shoppers to stay away.
Due to this horrific experience with the service center and the company, I have lost all faith in the brand. I'm sorry to say that as a customer who's been loyal to the brand for many years, I'm feeling cheated and angry. All of this comes across as only one thing, that JBL does not care about its customers once sale is made. Is there no accountability from JBL towards its customers? A company of their stature and repute behaving as if only the sale matters to them is not only undignified but downright unethical.Īs a long time Amazon customer, I have bought numerous electronic goods and have dealt with a number of equivalent brands but this is the most horrible service experience I have had so far. I don't understand what kind of attitude this is for a company existing in 2018.
I called the support line today and was told that they couldn't do anything as it was up to the service center to decide. I've also been in touch with their support team over social media and on the phone to escalate the issue but no action has been taken till date. Now, as you can understand - from the customer's point of view this is appalling! I don't know if JBL India realizes that this is akin to harassing a customer and making them suffer simply because they made the mistake of choosing a JBL product. But either of this would only happen post Diwali i.e. Today, on 5th Nov I finally receive a call from the service center saying that the product is still not available and they can either offer me a refund or another product of the same value. That kind of timeline in this day and age is preposterous in itself but I still decided to wait patiently. Eventually, they took another 30 minutes to give me a hand-written copy of the service request and told that it would take minimum 10 days for product replacement. Once they finally decided to accept it under warranty, they found that the product SKU was not even listed in the system when making an entry.
I had to wait 45 minutes while they debated and checked whether it was in stock. The service center was completely disorganized and the staff was casual, dismissive and unaware that a product such as this even exists. Within a month the product developed an issue and I took it to your authorized service center Laptron Technology at Nehru Place, New Delhi on 27th Oct, 2018 after speaking to Harman Support (service no DL-C271018-14935). I purchased the JBL Endurance JUMP from Amazon India on 23rd Sept, 2018. My original review gave this product 4/5 stars but after using it for more than a month, here's my experience: To learn more about how and for what purposes Amazon uses personal information (such as Amazon Store order history), please visit our Privacy Notice. You can change your choices at any time by visiting Cookie Preferences, as described in the Cookie Notice. Click ‘Customise Cookies’ to decline these cookies, make more detailed choices, or learn more. Third parties use cookies for their purposes of displaying and measuring personalised ads, generating audience insights, and developing and improving products. This includes using first- and third-party cookies, which store or access standard device information such as a unique identifier. If you agree, we’ll also use cookies to complement your shopping experience across the Amazon stores as described in our Cookie Notice. We also use these cookies to understand how customers use our services (for example, by measuring site visits) so we can make improvements. We use cookies and similar tools that are necessary to enable you to make purchases, to enhance your shopping experiences and to provide our services, as detailed in our Cookie Notice.
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